Cancellation and Refund Policy

This Cancellation and Refund Policy applies to all hotel bookings made on https://www.stayyoo.com, our mobile site and the StayYoo apps (together, the "Platform"), operated by VPROVE SOLUTIONS PRIVATE LIMITED ("StayYoo", "we", "us", "our"). It forms part of our Terms and Conditions.

Before you pay, the exact deadline is shown on the Hotel listing and at checkout. It is also shown in your booking confirmation and in My Bookings. All dates and times are in Indian Standard Time (IST).

Each booking has only two periods:

The time we receive your cancellation request decides which period applies.

StayYoo's convenience fee, and the GST on it, is charged for the booking service and is not refunded when you cancel. It is refunded in full only if the Hotel or StayYoo cancels your booking, as set out in Section 8.

• Cancel on or before 26 Sep 2026, 11:59 PM: you get a full refund of the booking amount. The convenience fee is not refunded.
• Cancel after 26 Sep 2026, 11:59 PM, or do not arrive: no refund.

Some bookings are non-refundable from the moment you pay. This applies when:

• you choose a room rate marked "Non-refundable", where a Hotel offers one at a lower price; or
• you book after the free-cancellation deadline has already passed. For example, a booking made on 27 or 28 Sep 2026 for a check-in on 28 Sep 2026 is non-refundable.

In both cases, the Platform clearly shows "Non-refundable" before you pay. If you cancel such a booking, or do not arrive, no refund is given.

You can cancel a booking in any of these ways:

• go to My Bookings on the website or app, select the booking and tap "Cancel booking"; or
• email support@stayyoo.com from your registered email address, with your booking ID.

You will receive a cancellation confirmation by email, SMS or WhatsApp, showing the refund amount, if any.

Changes to dates, room type or number of guests depend on availability at the Hotel. A change is treated as a cancellation of the original booking and a new booking at current rates. The cancellation of the original booking follows Section 2 of this policy.

• No-show: if you do not arrive at the Hotel and have not cancelled, no refund is given.
• Early check-out: if you leave before your check-out date, no refund is given for unused nights, unless the Hotel agrees.
• Denied check-in: if the Hotel refuses check-in because you do not have valid ID, exceed the occupancy limit or do not meet the house rules shown on the listing, it is treated as a no-show and no refund is given.

If the Hotel cancels your confirmed booking, or cannot give you a room on arrival because of overbooking, a technical error or any other reason not caused by you, you will receive a full refund of the total amount paid, including the convenience fee. If you prefer, we will help you find a similar alternative Hotel, subject to availability.

We may also cancel a booking if we suspect fraud, or if it was made at an obviously incorrect price. In such cases, you will receive a full refund.

Refunds are made only to the original payment method: the same card, UPI account, bank account or wallet used for the booking. We do not refund in cash or to any other account.

The final credit time depends on your bank or card issuer. If you have not received your refund within 10 business days of cancellation, contact support@stayyoo.com with your booking ID.

In cases of natural disasters, government travel restrictions, or a serious medical emergency supported by documents, StayYoo will work with the Hotel to offer a refund or credit, even after the free-cancellation deadline. Such requests are decided case by case, and a refund is not guaranteed.

For questions about cancellations or refunds, email support@stayyoo.com. If your issue is not resolved, contact our Grievance Officer:

Designation

Grievance Officer

Company

VPROVE SOLUTIONS PRIVATE LIMITED

Address

18-1-318, Bhavani Nagar, Tirupati, Andhra Pradesh – 517501, India

Email

support@stayyoo.com

We acknowledge complaints within 24 hours and resolve them within 15 days.